Privacy Policy

Our Commitment to Your Privacy

1st Class Auto Glass respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit 1stclass-autoglass.com, request an auto glass quote, contact us, communicate with us by telephone or text message, or schedule mobile auto glass service.

In this policy, “1st Class Auto Glass,” “we,” “us,” and “our” refer to 1st Class Auto Glass. “You” and “your” refer to website visitors, customers, prospective customers, and other people who communicate with us.

By using the website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

We collect information that you voluntarily provide and limited information that may be collected automatically when you use the website.

Contact Information

When you request a quote, contact us, or schedule service, we may collect information such as:

• Your name
• Telephone number
• Email address
• Preferred contact method
• Any message or question you submit

Vehicle and Service Information

To identify the correct auto glass and provide service, we may collect:

• Vehicle year, make, model, trim, and body style
• Vehicle identification number, or VIN
• License plate information
• The location and description of the damaged glass
• Information about cameras, sensors, tint, defrosters, antennas, sliders, and other vehicle features
• Photographs or videos of the vehicle or damage
• The requested service address
• Information about parking access, gates, garages, property restrictions, or working conditions
• Appointment, service, warranty, and customer-support information

Communications

We may retain records of telephone calls, voicemails, text messages, emails, website-form submissions, photographs, and other communications related to your quote, appointment, service, or customer-support request.

Transaction Information

When applicable, we may maintain records of quotes, invoices, payments, refunds, insurance-related communications, services performed, parts used, and other transaction details.

If payment is processed by a third-party payment provider, that provider may collect payment-card or financial information under its own privacy and security practices. We do not intentionally request that customers submit complete payment-card information through a general website message field.

Information Collected Automatically

When you visit the website, the website or its service providers may automatically collect limited technical information, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate geographic area derived from an IP address
• Pages viewed and links selected
• The date, time, and duration of a visit
• Referring website or search source
• Cookie, log, analytics, and similar technical information

How We Use Information

We may use the information we collect to:

• Respond to questions and quote requests
• Identify the correct windshield or vehicle glass
• Determine whether damage may qualify for repair or require replacement
• Confirm mobile-service coverage and location suitability
• Schedule, provide, document, and follow up on auto glass service
• Communicate about parts, appointments, delays, weather, access, calibration, aftercare, invoices, or customer support
• Provide warranty-related assistance when applicable
• Process transactions and maintain business records
• Improve the website, forms, services, and customer experience
• Detect spam, fraud, abuse, security problems, and technical errors
• Comply with legal, tax, accounting, insurance, and regulatory obligations
• Protect the rights, property, safety, and security of customers, technicians, the business, and others

Quote and Contact Forms

Information submitted through a quote or contact form is used to respond to the request and provide related service. Form submissions may be stored in the website, sent by email, retained in business records, or processed by service providers that support the website and communications.

Please do not submit Social Security numbers, financial-account passwords, complete payment-card numbers, medical information, or other unrelated sensitive information through a general website form.

Submitting a quote request does not require you to schedule service or purchase anything.

Telephone and Text Communications

If you call or text us, or provide a telephone number through the website, we may use that number to respond to your request and communicate about quotes, vehicle information, photographs, parts, appointments, arrival times, service updates, aftercare, or customer support.

By initiating a text conversation or requesting a response by text, you consent to receive service-related text messages at the number provided. Message and data rates may apply depending on your wireless plan.

Consent to receive marketing text messages is not a condition of purchasing auto glass service. We do not sell telephone numbers or text-message opt-in information to third parties for their own marketing purposes.

To stop nonessential text messages, reply STOP. For assistance, reply HELP or call (214) 585-9353. Transactional or service-related communications may continue when reasonably necessary to complete an active appointment or address a customer request.

Cookies and Similar Technologies

The website may use cookies, log files, pixels, local storage, and similar technologies to operate correctly, remember preferences, understand how visitors use the website, prevent spam, improve performance, and measure website traffic.

Cookies are small data files stored by a browser or device. Some cookies are necessary for website functions, while others may support analytics, embedded content, security, or advertising measurement.

You can usually control or delete cookies through your browser settings. Blocking certain cookies may cause parts of the website or its forms to function differently or become unavailable.

Analytics, Spam Prevention, and Third-Party Tools

We may use third-party services to host the website, operate contact forms, detect spam, measure traffic, display maps or reviews, manage communications, process payments, store business records, or support website security.

These providers may receive limited information necessary to perform their services, such as IP addresses, device information, cookie identifiers, form data, or transaction details. Their handling of information may also be governed by their own privacy policies.

The website may display embedded content such as review widgets, maps, videos, or other third-party features. Embedded content may function as though you visited the third party’s website directly and may collect technical information or use cookies according to that provider’s policies.

When We May Share Information

We do not sell or rent personal information to third parties for money.

We may disclose information in the following circumstances:

Service Providers

Information may be shared with companies that provide website hosting, form processing, email, telephone, text messaging, analytics, spam prevention, payment processing, accounting, scheduling, data storage, security, parts identification, or other business-support services.

Auto Glass and Service Support

Vehicle information may be provided to glass suppliers, parts providers, calibration resources, technicians, subcontractors, or other parties when reasonably necessary to identify parts, provide a quote, arrange service, or complete the requested work.

Insurance Communications

When you ask us to communicate with an insurance company or claim administrator, we may share information reasonably necessary to discuss the claimed damage, vehicle, quote, invoice, or service.

Legal and Safety Reasons

We may disclose information when reasonably necessary to comply with law, legal process, court order, governmental request, tax or regulatory requirement, or to investigate fraud, security concerns, threats, unlawful activity, or possible violations of our rights.

Business Changes

Information may be transferred as part of a merger, sale, reorganization, financing, acquisition, insurance claim, or transfer of all or part of the business or its assets.

With Your Direction or Consent

We may share information for another purpose when you specifically request, direct, or authorize us to do so.

How Long We Retain Information

We retain information for as long as reasonably necessary to respond to requests, provide service, maintain warranty and transaction records, comply with legal and accounting obligations, resolve disputes, prevent fraud, enforce agreements, and operate the business.

Retention periods may differ depending on the type of information and the purpose for which it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

Information Security

We use reasonable administrative, technical, and physical measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email account, text-message system, electronic transmission, database, or storage method can be guaranteed to be completely secure. Please use care when sending information electronically and avoid submitting unrelated sensitive information.

Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have the right to request that we:

• Confirm whether we process personal information about you
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy of certain information
• Stop or limit certain uses of information
• Opt out of a sale of personal information, targeted advertising, or qualifying profiling when applicable
• Appeal a decision concerning a privacy request when applicable

We do not discriminate against a person for making a valid privacy request.

To submit a request, call (214) 585-9353 or use our contact page. We may need to verify your identity before completing a request. We may retain information that must be kept for legal, accounting, fraud-prevention, warranty, transaction, dispute-resolution, or other permitted purposes.

Browser Privacy Signals

Some browsers offer “Do Not Track” or other privacy signals. Because there is not one universally applied response standard for every signal and technology, the website may not respond to all browser signals in the same way.

You may still control many cookies and tracking technologies through browser settings, device settings, extensions, or any cookie controls made available on the website.

Children’s Privacy

The website and services are intended for vehicle owners, drivers, businesses, and other adults seeking auto glass service. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has submitted personal information to us, contact us so we can review and delete the information when appropriate.

Links to Other Websites

The website may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of websites that we do not operate.

Review the privacy policy of any third-party website before providing personal information to it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, vendors, legal obligations, or business practices.

When the policy is revised, the effective date near the top of this page will be updated. Continued use of the website after a revised policy is posted is subject to the updated policy.

Contact 1st Class Auto Glass